WHAT TO EXPECT

FIRST TIME

Arrive early (we recommend 15 minutes before) and our hustl squad will sign you in, and provide further instructions for your class. All hustl+flow members are accountable for ensuring their waiver has been signed online prior to signing up for a class.

RIDE - Our team will provide your shoes and help you get set up on your bike. Once clipped in, our instructor will give you a tutorial on the hand and body positions on the bike. Cycling shoes are required to ride. We offer complimentary shoes at check-in or if you have your own, feel free to bring them in. Our pedals are Shimano SPD-SL compatible.

HUSTL STRENGTH/POWER- This is a mat-based workout. We provide mats for you. Indoor Running shoes are required.

BOXING - You will need to bring your own hand wraps (for safety and hygienic reasons). We sell wraps at the studio for $10 plus tax. We provide gloves but you may bring your own. Indoor Running shoes required.

FLOW/PILATES/TONE - We provide mats, weights, and Pilates balls. No shoes permitted on Flow mats.

*Please review Class descriptions under “The Classes” so you know the type of practice you have signed up for.  

WATER

Hydration is KEY.  We encourage you to HYDRATE before, during and after your class.  Please bring a Water Bottle. We offer a filtered water bottle filling station. We do sell Flow (alkaline Spring Water) in the studio as well.

GETTING HERE

We are conveniently located on King St. Uptown Waterloo across from the LCBO and Starbucks. There is FREE, 2-hour parking in the lot behind the LCBO/Starbucks. See the image on the right for details on where to park and how to get to the studio. Additional paid parking is in the Uptown Parkade lot off King St/Willis Way. See additional parking here

SCHEDULE

There will always be 2 weeks of classes available to book online. Each day at 12PM a new day is released. You are required to reserve a spot in the class to attend, and you will need credits in order to book a class. You can purchase credits on our website and book your spot online.

DON’T BE TARDY FOR THE PARTY

Our classes start on time. We do understand things can happen, but please note that if you aren’t checked in 5 min prior to class starting, your spot could be given to people that are present and on the waitlist. If we can’t get you into the class, we gladly offer same day re-bookings using the same credit. Once the class is in sessions/door closed - there will be NO ENTRY due to safety reasons and out of courtesy to other members in attendance. Note - if you are late and do not get permitted into the class, you will not receive a credit back or a refund. We will try to get you into another class same day but cannot guarantee a spot if the classes are fully booked.

CANCELLATION POLICY

Life happens. We will miss your face, but if you really can’t make it, give us a heads up. Please cancel your booking online or on the app 12 hours or more before the class. If your booking is cancelled 12 hours prior to class (or more) your credit will be fully refunded to your account. If cancelled LESS than 12 hours before, hustl+flow package holders will lose 1 credit. For unlimited memberships you will automatically be charged a $15 late cancellation fee. No shows will lose their credit or be charged $15 for unlimited memberships.

WAITLIST

If you have signed up for the waitlist and get added to that class, we will send you an email notifying you. At this time, if you are not able to make the class, it is your responsibility to cancel your spot in the class. If you refrain from cancelling, a cancellation fee of $15 will apply.

INCLASS EXPECTATIONS

Cell Phone’s and other belongings are not permitted in the studio to encourage you to be present in the class and out of respect for the in class experience.

To honour the in class experience and the other community members, we ask that you remain on your bike, mat, or bag for the duration of the class. If you need to leave the room for an emergency, injury, or bathroom we ask that you do not re-enter the class for safety reasons. Please connect with a front desk member so we can support or assist you if needed.

STUDENTS

We offer special rates/packages for all students. Packages must be purchased in studio and valid student ID must be presented. Student packages are 10 passes for $169, or monthly unlimited for $169/month.

SHOWERS

Our washrooms/changerooms have showers available for use. We offer towel rental for $2/towel.

JUICE FRIDGE

We are excited to stock Greenhouse Juices in studio. They make their beverages from organic ingredients: they are non-GMO and grown without chemical fertilizers, pesticides, or herbicides, for healthy juices and a healthy planet. Greenhouse prioritizes produce from local farms as well as "seconds," or the vegetables and fruits that don't win beauty contests (but taste great). The leftover fibre is used to make dog biscuits, sustainable pizza crusts, and more. Come see us in studio and nourish your body with a great selection of beverages.

LUV N’ STUFF

Our in studio shop carries a variety of skincare, supplements, candles, home goods, bodycare and branded merchandise.

ENERGY EXCHANGE

Calling all Movers, Shakers and Magic Makers. We are looking for friendly and engaging people to join our in studio support team. As an member of our Energy Exchange program, you will receive class credits in exchange for providing a range of support within the space. Reach out to learn more. Email adrianna@hustlandflow.com and we will be in touch.